Join us on PetsApp
Veterinary communication made easy
We are pleased to announce we have now partnered with PetsApp to make communicating with us about non-urgent matters hassle free.
PetsApp is an android phone app which has a number of easy to use features set up to make your life easier.
CHAT FACILITY – The chat facility is much like a text message, you can send messages at any time of the day and we will respond within opening hours when we are able to do so. This facility is perfect for ordering food, repeat medication, asking questions, sending pictures of issues to review or triage or to discuss anything non-urgent. You can even request bookings as long as its not urgent or an emergency. We always recommend a phone call if your pet has an urgent issue we need to deal with straight away so please don’t use the message service if it is an emergency.
We can use chat to send you updates if your pet is with us for the day for monitoring or having an operation. It can feel awful being separated from your pets so our clients love the reassurance of a little photo or video to show how they are doing.
VIDEO CALLING – At Edgewood we strongly believe face to face (or nose to nose/paw to paw) is the best way of discussing concerns about your pet. A lot can be gained by having a physical examination, feeling what seems sore or being able to view behaviour which can give vital clues, but video calling has its place and can be great to review cases we have already seen (depending on the type of problem), to demonstrate how to medicate or treat a particular problem or to provide additional information. We are starting to pre-record discharge instructions so you can play them back at your convenience if you feel there’s something you missed.
PAYMENTS – Paying on the go is the most convenient way of dealing with vet bills. We can send you a simple payment link which you can pay on your phone with all of the normal methods you normally use to shop or pay online.
We have sent out the first set of invites, so if you haven’t received one, please check your email junk folder and let us know if you need us to resend it.
The app is available to download here:
If apps aren’t for you please do rest assured that all of our usual methods of communication are still available. Call us, pop in or send us an email if that’s what works best for you.